Refund Policy

This Refund Policy explains when and how you can request a refund for a Vittika subscription. It should be read alongside our Terms of Service, particularly the Subscription & Billing section.

New paid subscriptions are covered by a 7-day money-back guarantee from the date of first purchase — if Vittika isn't right for you, contact billing@vittika.com within 7 days of your initial charge for a full refund.

Outside this window, subscription fees are non-refundable for the remainder of the current billing period, in line with our Terms of Service. Renewals (monthly or annual) are not eligible for the money-back guarantee, only the first payment on a new subscription.

Add-on AI credit purchases, one-time report purchases, and any fees already consumed (e.g. API usage beyond plan limits) are non-refundable once delivered.

Email billing@vittika.com from your account's registered email address with your account email, the plan you subscribed to, and the reason for your request. You can also raise a request via Settings → Billing.

Approved refunds are processed within 7–10 business days to the original payment method via Razorpay. Depending on your bank, it may take a few additional days for the refund to reflect in your statement.

You can cancel your subscription at any time from Settings → Billing. Cancellation stops future renewals but does not itself trigger a refund for the current billing period unless you're within the 7-day money-back guarantee window described above.

For billing and refund questions, contact billing@vittika.com. We aim to respond within 2 business days.